Mass marketing is so 1990's! Spend spend/waste wasteThis blog will take you in a different direction. It focuses on association recruitment and retention of members by using targeted methods and communications, and there will be an occasional sojourn into related topics of interest. Rather than discuss the broad, the general, and the "same old," the goal of this blog is to provide useful tools, fact sheets that answer specific questions, and inspiration to those looking to make their jobs more interesting and fun.Thank you for visiting and I welcome your feedback and ideas.

Posted By Leah Baker

There is an interesting Web site called www.EzineArticles.com that has hundreds of articles on a wide range of topics. Dr. Dale Paulson, President of Allegiance Research Group, writes occasional articles for Ezine and you can find them by looking under “Business” and then the sub-topics of Marketing, Non-Profits, Management, and H.R.

 

His newest article, just published, is “Nine Member Types – the Future of Your Association May Depend on it.” In this article he discusses the member segmentation program that he developed and that is now called YTheyJoin™. He identifies nine types of members based on their professional needs and motivations rather than traditional demographics and they include: Mailboxer; Relevant Participant; Shaper; CompShopper; Cognoscenti; Booster; Altruistic; Doubter; and Non-Relevant.

 

Then sit back for a few minutes and enjoy a humorous article that he recently wrote called “Ten Ways to Be Mediocre and Keep Your Association Marketing Job.”

 

His other articles at Ezine:

“Context is the Key to Understanding Consumer Behavior”

“Job Interviews: Do Ask, Don’t Tell”

“Is it Easier to Hire Good Workers During a Recession?”

“How to Hire a Really Bad Employee”

 

For more information contact us by sending an e-mail to AllegianceResearch@gmail.com or visit our Web site at www.AllegianceResearch.com


 
Posted By Leah Baker

This blog is dedicated to finding, keeping, and serving members. It helps associations that are interested in learning about member needs and motivations. It is this knowledge and personalized service that leads to stronger bonds and higher retention rates, as well as to the ability to get new members. These are member-driven associations.

 

Other associations prefer to skip this step and simply “churn ‘em and burn ‘em” which means they send mass mailings, sometimes called direct mailings, to thousands of people with the hope of a 1% response rate. They do not care if they lose members because they figure they can find enough new ones to replace them. These are not member-driven associations. They hire companies to find lists, write generic letters, and use junk-mail methods and postage.

 

Today I received a member application from SHRM, the Society for Human Resource Management. Please note that I did not request an application so this appears to be part of a mass mailing, and it looks it. It uses junk-mail postage and a plain white envelope - and my name and address, along with the SHRM address, look like they were xeroxed onto the envelope.

 

Inside the envelope were a business reply envelope and a member application that looks like an IRS form! There was no letter, simply this cold and intimidating form. At the top it has a “Promotion Code Number” and a statement that says “Reply by December 11, 2009.” I am turned off right away. It does not ask about my professional needs, interests, or motivations at all. It lists some things that are included in the membership like the magazine and government representation. The usual stuff. Nothing that excites me, but then they know nothing about me! It also says that Conferences/Seminars are included but when I read the fine print it says “at discount registration rates.” At the bottom of the form is a portion to tear off and include with your payment – like a phone bill.

 

I turn the form over and in very small print there is a laundry list of services, a Web site address, and some questions that ask about my company, my gender, and my birth year. Are they planning special services for women of a certain age who work in large companies? My feeling is that they request this info so they have demographics for their advertisers.

 

There is a better way! Learn about YTheyJoin™ at www.YTheyJoin.com or call 703-772-5263, or e-mail AllegianceResearch@gmail.com


 
Posted By Leah Baker

After the 3-digit YTheyJoin codes go into your member database there are many creative ways you can use them - to find new opportunities for your association, to make your job easier, to engage members, etc. You can cross the codes with any demographics in your database such as city, state, length of membership, certification, education, job title, age group, gender, etc. (The demographics that your assn records most likely come from questions on its member application.)

 

For example, if your next annual meeting is in Chicago, send multiple announcements to the Relevant Participants in Illinois and neighboring states. This category is the most likely to attend, and an extra announcement or mailing to them can bring a very high response rate.

 

If there is a prospect of legislation in a state that would negatively affect assn members, pull the Altruistics in that State and ask them to mobilize or contact their state legislators. We have had great success with this!

 

If you want to start a chapter in a city, let’s say Houston, pull the Shapers in that area and ask them.

 

If you want to start a Speaker’s Bureau or a Wiki with experts in your field, pull the Cognoscenti who went through your association’s certification program.

 

If you want to start an Awards Program that recognizes professional accomplishment pull the Boosters who work in public relations or similar fields for their help.

 

Maybe you want to start a committee of young members to focus on their needs and to communicate in quick, concise ways via hand-held devices, pull the Mailboxers in their twenties.

 

The possibilities are limitless! For more info about YTheyJoin call 703-772-5263 or visit www.YTheyJoin.com


 
Posted By Leah Baker

 

Here is the most common question we get concerning the YTheyJoin program: “Is it software?” The answer is “No!” The program is actually very low-tech which is refreshing in a counter-culture kind of way.

 

YTheyJoin is simple to understand, simple to implement, and simple to use. There is no software to buy or large manual to master. Over the years, the goal of Allegiance Research Group (ARG) has been to simplify rather than complicate the lives of its clients. Here is how the program works.

 

1. Distribute the one-page survey (tagging form) to your members. This form asks one question, “Why did you join the association?” It gives the member 100 points to spend on various assn services to show which they consider the most important.

 

2. ARG reviews each completed form and summarizes the most important info into a 3-digit code that is written in pencil at the top of the form.

 

3. YTheyJoin identifies nine categories of members including Mailboxers, Relevant Participants, Shapers, CompShoppers, Cognoscenti, Boosters, Altruistics, Doubters and Non-Relevants. The 3-digit code tells you the member’s primary category, strength of that category, and secondary category. For example, John Smith may be a “367” which means “Shaper-60 Points-Altruistic.”

 

4. The assn enters these codes into its member database. Now the assn knows what each member wants and can do target marketing and build stronger relationships with the members.

 

Along with the codes, you also receive a Pie Chart showing the dominant categories for your assn, a Summary of the Implications, and a Workbook with marketing ideas for each category. There is more info in earlier articles on this blog, or visit www.YTheyJoin.com


 
Posted By Leah Baker

Are you looking for a cost-effective way to do member segmentation and target marketing? With our program, YTheyJoin™, there is an option for those wanting to do a test drive before implementing it on a larger scale.

 

YTheyJoin identifies nine types of members based on their professional needs and motivations and it starts with a one-page survey that we call a tagging form that goes to all members. For those wanting to do a test drive, you can distribute the form only to new members.

 

New members have the least ties to the association and may be the most likely not to renew membership at the end of the year. Intervention is essential! Include the tagging form with the member application or welcome-aboard packet and the new member immediately sees that you want to meet their specific needs. The form asks them to spend 100 points on the various association services that they consider the most important.

 

With this info we can identify nine types of members including Mailboxers, Relevant Participants, Shapers, CompShoppers, Cognoscenti, Boosters, Altruistics, Doubters, and Non-Relevants. Each new member is identified with a 3-digit code that goes into your data base. You also receive a Pie Chart that shows which member types dominate your association, a Summary of the Implications, and our Workbook with marketing ideas for each member type.

 

Now you know what each member wants and you can do very effective target marketing and communications!

 

Call for a quote and more information. 703-772-5263 Or e-mail us at AllegianceResearch@gmail.com


 


 
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