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Posted By Leah Baker

 YTheyJoin™ knows that members have varying needs and expectations. They attend meetings, buy products, read articles, become volunteer leaders, and mobilize for action at varying rates. By understanding their needs and expectations you can segment members into nine types such as Shapers, Cognoscenti, and Altruistics. It starts by asking members or prospects a simple question, “what do you expect from the association?”

 

How is member segmentation and target marketing different from other methods?

 

* It is unlike data mining that is based on past behavior, is time-consuming, and has little or no info on first-year members.

 

* It is unlike mass marketing/direct marketing that is expensive, wasteful, assumes everyone is the same, and achieves very low response rates.

 

* It is unlike membership surveys that just go to a small, random sample and answers are not recorded in member records.

 

* It is unlike membership or renewal applications that are cold and impersonal.

 

YTheyJoin gives you the opportunity to change all this. It may be the only time you ask every member why they wrote the check and what they expect. The one-page form (see May 14 article in this blog) goes to all members and their most important answers are recorded in your member database. Members appreciate being asked about their needs, and a personal relationship can be established. It makes your job easier and personal relationships also lead to increased loyalty to the association. The form can also be given to prospective members and in that case you ask, "why would you join the association?"

 

For more info about the YTheyJoin program, visit www.YTheyJoin.com, e-mail AllegianceResearch@gmail.com or call 703-772-5263 in the U.S. We welcome inquiries from around the world.


 
Posted By Leah Baker

This is a continuation from the previous article where I described how we developed a new tag line for Family, Career and Community Leaders of America (FCCLA). It was formerly Future Homemakers of America and over 60 years they evolved to include boys as well as girls, and these students were involved in a wide range of community activities. Now they needed a tag line to explain exactly how FCCLA was different from other youth organizations.

 

The previous article described the process of counting points, and we included both teachers/advisers and students in the process. Since it is a student-driven organization, the teachers/advisers felt that students should take the lead. For example, teachers and advisers liked the term “future leaders” but students did not like it because they felt they are leaders now. Consider some of the most popular words and how they scored.

 

The Word        Teachers/Advisers       Students

Potential          320 points                     65 points

Leadership      130 points                   105 points

Build                 30 points                     75 points

 

Because the word “leadership” tested well in both groups, its inclusion in the final tag line is no surprise. The clear tag line winner was “The Ultimate Leadership Experience” for students, teachers, and advisers, and the FCCLA Board of Directors approved it very quickly. This tag line sets FCCLA apart from other youth organizations, conveys boldness, and enhances the organization’s efforts to create a new future. For more info see www.AllegianceResearch.com or e-mail AllegianceResearch@gmail.com


 
Posted By Leah Baker

Tag lines are powerful for their ability to establish a memorable image and streamline an organization’s mission statement. Here is one challenge and how we solved it.

 

The Challenge: Family, Career and Community Leaders of America (FCCLA) had changed its name from Future Homemakers of America. Across nearly six decades they had evolved to include boys as well as girls, and to provide a wide range of programs from child development to community youth violence prevention. But the message about how it is different was still not getting across. They hired a firm to facilitate meetings to find a tag line but the groups kept getting deadlocked and could not make progress.

 

Then they came to us because they know we have a unique methodology for research and breaking logjams - to find the best tag line, count points! We call this methodology Fixed-Sum Preference Scales.

 

Developing a new tag line was a key part of creating a new image for FCCLA and to find the best tag line we counted points. In focus groups we gave various members 100 points and asked them to spend their points on possible tag lines or words they found the most appealing. One tag line or word could receive all 100 points or the points could be spread among several options. The top picks were then tested again with another 100 points. This allows quantification of the entire process to produce a clear winner. It is also easier for respondents than ranking long lists and it is more effective because it reveals both preference and intensity.

 

In this process we are going from the general to the specific. The next blog article will describe how various words measured up, and the resulting new tag line.

 

To learn more about our unique research methodologies visit www.AllegianceResearch.com or call 703-772-5263 or e-mail AllegianceResearch@gmail.com


 
Posted By Leah Baker

The Allegiance Research Group has several Fact Sheets that are free for the asking and that answer many questions about research. Over the years, the most popular one has consistently been “Determining Confidence Level from Sample Size Using Your Calculator.” The list of Fact Sheets is listed below and if you would like some, just e-mail AllegianceResearch@gmail.com or call 703-772-5263.

 

1. Determining Confidence Level from Sample Size Using your Calculator

2. Developing Effective Survey Questions

3. Achieving High Response Rates (60% or more) with Mail Surveys

4. Comparing In-Person, Phone, and Mail Surveys

5. The Advantages and Disadvantages of Focus Groups

6. What to Consider When Writing an RFP

7. Thirty Questions to Consider When Doing Strategic Planning

8. The Pros and Cons of Surveys on the Web

9. YTheyJoin™ - the member segmentation program based on needs

10. Prioritizing Objectives of Board Members by Using Fixed-Sum Preference Scales

11. Developing an Index for Mass Media Exposure

12. Creating Tag Lines for a Powerful Message

13. Workplace Attitudes Test™ - screening the work-related attitudes of job candidates

14. Cartoon Sequence Research™ - a method of research without asking leading questions


 
Posted By Leah Baker

Here is a sample renewal letter to one of the member types, Altruistics™. This type believes in your mission and wants a voice in Washington or locally. The YTheyJoin Workbook has sample cover letters for each of the nine member types. The point is to write a targeted letter to each group and use the resonant messages.

 

Dear Ms. Johnson:

 

We know that you believe in the values and the mission of the XYZ Association. Our mission to ensure the safety of the public and to provide a voice in Washington is very important to you.

 

We know this because earlier this year you told us how you feel about membership in the Association. We appreciate this feedback and now we can send information that meets your specific needs and expectations. This is more than just words – we have actually designed a renewal package with you in mind. During the year your membership package will include:

 

  • Legislative and regulatory updates in our newsletter
  • Important alerts via e-mail or twitter
  • Opportunities for letter-writing campaigns
  • Opportunities for volunteer and grass-roots activities
  • Copy of our Code of Ethics

The Association will continue its efforts to improve the services we provide to you. Each month the staff comes together to see how we can better meet your needs, and if you have an idea we would like to hear from you. And be sure to look for us on YouTube. Renew now! Thank you!

 

(Signed by Exec Director and the Govt Relations Director)

 

For more info about YTheyJoin call 703-772-5263

 


 


 
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